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How to negotiate under stress

“It’s not personal, it’s strictly business”

By | Debt Recovery, Late Payment, Negotiation, Small Business | No Comments

“It’s not personal, Sonny. It’s strictly business.”

This is a quote from Michael Corleone in the Godfather and it’s something to remember if you’re negotiating the settlement of a dispute.

In any dispute, emotions run high and negotiating a settlement can be stressful. It’s therefore vital to manage this stress if you want to achieve the best result. Read More